This Privacy Policy outlines the manner in which we handle personal data, including but not limited to payment details and other information collected from you or from other sources, or provided by you ("Information") in connection with your use of https://ruwad.me/ and/or the Ruwad Al Himam mobile application (collectively, the "Platform"), services, and applications (collectively, the "Services"). We understand the importance you place on your Information, and we are committed to safeguarding and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By utilizing our Services, you consent to the handling of your Information as per this Privacy Policy.
References in this Privacy Policy to "we," "our," or "us" refer to Smart Link Computer Design & Software House. References to "user" or "you" refer to you as an individual or a legal entity, as applicable.
We may collect and process the following Information about you:
Information you provide by completing forms on our Platform, including details submitted during registration for our Platform, co-registrations (such as social media logins), subscribing to our Services, submitting content, or requesting additional services.
Information you provide when participating in contests or promotions via our Platform, providing reviews, testimonials, or feedback on our Platform.
Information you provide or we collect when reporting issues with our Platform.
Records of communications when you get in touch with us.
General, aggregated, demographic, and non-personal Information.
If you download or use our mobile application, we may access information about your location and your mobile device, including a unique identifier for your device.
Transaction details conducted through our Platform and order fulfillment information.
Information about your computer, including your IP address, operating system, browser type, and data about your general internet usage through technologies like cookies, tracking pixels, and web beacons.
Your email address and your mobile number from a third party if you consent to the sharing of your Information with us.
Any other Information required for the commercial operation, development, and improvement of the Platform.
We use Information held about you in the following ways:
To provide you with information, products, or services you request from us or that we believe may interest you, where you consent to be contacted for such purposes.
To provide you with location-based services such as advertising, search results, and other personalized content.
To fulfill our obligations resulting from contracts between you and other entities using our Platform or between you and us.
To enhance our Services and deliver a personalized experience to you.
To ensure that content from our Platform is presented in the most effective manner for you and your device.
To notify you about changes to our Services.
To conduct internal business analysis, platform evaluations, market research, and commercial planning.
To administer and manage our incentive programs, fulfill your incentive requests, and allow you to participate in sweepstakes.
Information about our customers and sellers is integral to our business. We share your Information as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:
Other Businesses: To offer our Services, we may engage with affiliated and non-affiliated service providers (such as logistics businesses for product delivery, marketing companies, payment processors for online transactions). We may involve other businesses in your transactions, who may store your Information in a digital wallet to improve your use of our Services. These businesses use your Information solely for the purposes intended. We may also receive Information from these businesses, which we use to correct our records. By using our Platform, you freely and specifically consent to the transfer, storage, use, and disclosure of your Information among affiliated businesses and non-affiliated service providers, regardless of their location. These businesses are contractually bound to uphold the confidentiality of your Information.
Marketing and Promotional Offers: We use your Information to provide information about goods and services that may interest you, enhancing your Platform experience with service messages, new features, enhancements, special offers, and events. We may contact you through various channels, including emails, push notifications, web notifications, postal mail, telephone, in-app messages, WhatsApp messages, and news feed cards. We may also permit third parties to use your Information, such as providing advertisers with Information to help them reach their target audience or to meet our commitments to advertisers. Additionally, you are required to provide additional Information to participate in some of our market research activities, including competitions and promotions.
Business Transfers, Financing, and Investors: In the event of a potential or actual corporate restructuring, sale of the company, merger, acquisition, joint venture, asset disposal, or financing round, user data and seller profiles are shared with prospective investors, lenders, corporate partners, and legal or financial advisors. This sharing is for due diligence, corporate valuation, business growth evaluation, and strategic planning. All prospective parties are bound by strict confidentiality agreements prior to receiving access to any identifiable personal data.
Protection of Our Platform and Others: We disclose account and other Information when necessary to comply with the law, law enforcement investigations, or to protect the rights, property, or safety of our users or others. This includes sharing information with other companies and organizations for reasons such as fraud protection and credit risk reduction. Please note that our Platform may contain links to websites of partner networks, advertisers, and affiliates. These websites have their own privacy policies, and we do not accept any responsibility or liability for them. Check these policies before providing personal data or other information to these websites.
The Information collected from you is transferred to, stored, and processed by staff working for us or our suppliers. This staff is engaged in fulfilling your orders, processing payment details, and providing support services. We retain your Information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as permitted or required by law. Your Information is transferred, stored, processed, and used by our affiliated companies and non-affiliated service providers in one or more countries. Your payment details are transferred to and stored with our affiliated companies to process payment details and provide support services.
We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy. We protect against unauthorized access, alteration, disclosure, or destruction of your Information. We use encryption technology during Information transmission to our Platform, along with external and on-host firewall technology to prevent network-level attacks. Only authorized employees, contractors, and agents who need access to your Information in connection with their services have access.
It is important for you to protect yourself against unauthorized access to your password and devices used to access our Services. You are responsible for maintaining the confidentiality of your password, and we recommend signing out when finished using shared devices. Transmitting information over the internet is not entirely secure. Although we strive to protect your Information, we cannot guarantee the security of Information transmitted to our Platform, and any transmission is at your own risk.
You can access various information related to your account and interactions with the Platform, enabling you to view and update your Information. Examples of such information include:
Current information regarding recent orders.
Personally identifiable information (such as name, email, password, communication preferences, personalized advertising preferences).
Payment settings, including credit card information.
Email notification settings.
You can opt out of receiving future marketing communications from us at any time by adjusting your customer communication preferences through the unsubscribe link within email communications. For marketing through your mobile application, you can adjust your notification settings in the general section of your mobile device.
Our system places cookies when you log onto our Platform to ensure a functional user experience. You may disable cookies by changing your browser settings. However, disabling cookies impacts how our Platform works, preventing access to certain areas or functionalities. For example, performance cookies collect information about your Site usage, such as which pages you visit most frequently, allowing us to provide targeted and relevant choices to enhance your Site experience.
We retain a copy of your Information for compliance purposes. When you update Information, we retain a copy of the prior version for our records.
Our business evolves, and as such, our Privacy Policy changes. We will post the current version of this Privacy Policy on the Platform, and each change is effective upon posting on the Platform or as of the date designated by us as the effective date. We may periodically send reminders of our notices and conditions via email, but you must regularly check the Platform for recent changes. You are responsible for routinely reviewing the Privacy Policy. Continued use of the Platform following any changes constitutes your agreement to the modified Privacy Policy.
If you have any concerns about your Information on the Platform, please contact us at info@ruwad.me with a detailed description, and we will work to resolve it.
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